PRIVACY POLICY

Last updated: 9 September 2026

This Privacy Policy explains how Melissa Pazzanese, trading under the names Heal and Thrive with Melissa and Chef Career Mentor, collects, uses, stores and protects your personal information when you visit our websites or online pages, purchase or access our digital products and courses, contact us, or otherwise interact with our business.

Please read this Privacy Policy carefully so that you understand how we handle your personal information.

This Privacy Policy should be read alongside our Terms & Conditions.

1. Who We Are

For the purposes of applicable UK data protection law, Melissa Pazzanese is the data controller responsible for your personal information.

Legal name: Melissa Pazzanese

Trading names:

• Heal and Thrive with Melissa

• Chef Career Mentor

Business structure: Sole trader

Business address:

Melissa Pazzanese
Unit #2784
275 New North Road
London
N1 7AA

Email:

melissa@healandthrivewithmelissa.com

When we refer to "we", "us" or "our" in this Privacy Policy, we mean Melissa Pazzanese and the businesses operated under the trading names Heal and Thrive with Melissa and Chef Career Mentor.

When we refer to "you" or "your", we mean the person using our websites, purchasing or accessing our products or courses, or otherwise interacting with us.

We do not currently have a separate Data Protection Officer (DPO). Privacy and data protection enquiries can be directed to Melissa Pazzanese at:

melissa@healandthrivewithmelissa.com

2. What This Privacy Policy Covers

This Privacy Policy applies to personal information we collect or process in connection with:

• websites and pages operated by us;

• our online checkout and purchase processes, where applicable;

• digital products and online courses;

• customer accounts and course-access areas;

• emails and other communications we send to you;

• information you provide when contacting us;

• customer support; and

• other interactions you have directly with us.

This Privacy Policy covers products and courses operated under either of our trading names, including Heal and Thrive with Melissa and Chef Career Mentor.

The way we process your personal information may depend on the particular product, course or service you use.

This Privacy Policy does not apply to third-party websites or services that we do not control.

Where we provide links to third-party websites or services, you should review their privacy policies separately.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect or process the following personal information.

Information You Provide Directly

This may include:

• your name;

• email address;

• telephone number, if you choose to provide one;

• information required to create or maintain your customer or course account;

• purchase and order information, where applicable;

• information you provide when contacting us;

• information provided when requesting customer support; and

• any other information you voluntarily provide to us.

Payment Information

Where you purchase a product through an active checkout, payment information may be

processed by our payment provider, Stripe.

We do not need to store your full payment card details ourselves in order to process your purchase.

Stripe may collect and process payment and transaction information in accordance with its own privacy practices and policies.

Technical Information

When you use our website or online course platform, certain technical information may be collected automatically by the relevant platform or service provider.

This may include:

• IP address;

• browser or device information;

• dates and times of access;

• pages or content accessed;

• information about how you interact with the website or course platform; and

• technical information required for security, functionality and performance.

The exact information collected may depend on the device, browser and services you use.

4. How We Collect Your Information

We may collect personal information:

• when you purchase one of our products;

• when you create or use an account to access a digital product or course;

• when you provide your email address;

• when you contact us by email or another communication method;

• when you request customer support;

• when you voluntarily provide information to us;

• when you interact with our website or online course platform; and

• through information collected automatically by the technology and service providers supporting our website and digital products.

We generally collect personal information directly from you or through the systems used to provide our products and services.

5. How We Use Your Information

We use personal information only where we have a lawful basis to do so.

Providing Products and Services

We may use your information to:

• process and fulfil a purchase, where applicable;

• provide access to digital products and courses;

• create and manage your customer or course account;

• provide course-access information;

• provide necessary transactional communications;

• provide customer support;

• communicate with you about products you have purchased; and

• manage our relationship with you as a customer.

The lawful basis for this processing is generally performance of our contract with you or taking steps at your request before entering into a contract.

Business Administration

We may use information to:

• maintain appropriate business records;

• manage transactions, where applicable;

• maintain accurate customer records;

• deal with customer enquiries;

• prevent fraud or misuse;

• maintain the security of our systems; and

• comply with legal and regulatory obligations.

Depending on the circumstances, the lawful basis may be legal obligation, performance of a contract, or our legitimate interests in running and protecting our business.

Improving Our Products and Services

Where reasonably necessary, we may use information about how customers interact with our products and services to help us understand what is working, improve our products and customer experience, and develop our business.

Where we rely on legitimate interests, our legitimate interest is to operate, maintain and improve our digital education businesses while respecting your rights and interests.

6. Email and Marketing Communications

Your email address may be used to provide your products or courses and to communicate with you about your purchase, account or course.

This may include:

• purchase confirmations, where applicable;

• course-access information;

• necessary transactional communications;

• customer support communications; and

• other communications reasonably necessary to provide or administer the product or service you have purchased.

Providing your email address or purchasing a product does not automatically subscribe you to general marketing communications.

Chef Career Mentor

For Chef Career Mentor, we may invite customers to separately subscribe to receive future marketing communications about new products, programmes, memberships and related services.

Where we do this, we will ask you to take a clear affirmative action to indicate that you wish to receive those marketing communications.

For example, you may be invited to visit a separate opt-in page where you can choose whether you would like to hear from us about future Chef Career Mentor products, programmes or memberships.

If you choose to subscribe, your marketing preference may be recorded within our email marketing system.

You can withdraw your marketing consent at any time by using the unsubscribe link provided in our marketing emails or by contacting:

melissa@healandthrivewithmelissa.com

We will not require you to consent to marketing in order to purchase a product or receive access to a product you have purchased.

Existing Heal and Thrive with Melissa Courses

For customers who have access to our existing Heal and Thrive with Melissa courses, your email address is used primarily for course access, account administration and responding to questions or support requests.

These existing course customers are not automatically subscribed to marketing communications about new products, programmes or memberships.

We do not use their course-access email addresses as a general marketing list.

If you wish to contact Melissa Pazzanese about your course or another matter, you are welcome to email:

melissa@healandthrivewithmelissa.com

This is the same email address provided within the courses for questions and support.

7. Your Email Address

We may require an email address where it is necessary to provide access to a digital product or course, maintain your account, communicate with you about your purchase, or provide customer support.

Providing your email address for these purposes does not by itself mean that you have consented to receive general marketing communications.

Where marketing consent is required, we will obtain it separately in accordance with applicable law.

8. Who We Share Your Information With

We may share personal information with third parties where reasonably necessary to operate our business, provide our products and courses, process payments, maintain our systems, respond to enquiries or comply with the law.

Systeme.io

We use Systeme.io to support functions including:

• online checkout, where applicable;

• digital product delivery;

• online course hosting;

• customer accounts;

• course access;

• transactional email delivery;

• email marketing where you have separately opted in; and

• related website and platform functionality.

Systeme.io may process personal information on our behalf as necessary to provide these services.

Stripe

Where applicable, we use Stripe to process payments.

Stripe may process information such as your name, email address, billing information, transaction

information and payment details as necessary to complete a purchase.

Professional Advisers

We may share relevant information with professional advisers, such as accountants, where reasonably necessary for accounting, tax, business administration or professional advice.

Legal and Regulatory Authorities

We may disclose personal information where required or permitted by law, including where necessary to comply with legal obligations, prevent fraud, protect our rights or respond to lawful requests from authorities.

We do not sell your personal information to third parties.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to customer information is limited to what is reasonably necessary for the relevant business purpose.

Our third-party service providers may also apply their own security measures to information they process on our behalf.

However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure.

If you believe your personal information has been accessed, lost, misused or disclosed without authorisation, please contact us as soon as possible at:

melissa@healandthrivewithmelissa.com

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on the type of information and why we need it.

For example, we may retain information:

• for as long as necessary to provide access to a digital product or course;

• for as long as necessary to provide customer support and deal with customer enquiries;

• for the period required to maintain appropriate accounting, tax and business records;

• for as long as reasonably necessary to deal with complaints, disputes or legal claims; and

• where necessary to comply with legal or regulatory obligations.

If you separately subscribe to marketing communications, we may retain your contact information for marketing purposes until you unsubscribe or withdraw your consent, subject to any other legal or business reason we may have to retain the information.

Some information may remain in backups or archives for a limited period after it is no longer actively used.

Where information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:

• The right to access your personal information;

• The right to correction of inaccurate or incomplete information;

• The right to erasure of your personal information in certain circumstances;

• The right to restrict processing in certain circumstances;

• The right to object to certain processing, including processing based on legitimate interests;

• The right to data portability in certain circumstances; and

• The right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may not apply in every situation.

If you wish to exercise one of these rights or ask a question about how we use your information, contact:

melissa@healandthrivewithmelissa.com

We may need to verify your identity before responding to certain requests.

You also have an absolute right to object to the processing of your personal information for direct marketing purposes.

12. Automated Decision-Making and Profiling

We do not currently use automated decision-making or profiling that produces legal effects or similarly significant effects on you.

If this changes in the future, we will update this Privacy Policy and provide any information required by applicable data protection law.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first at:

melissa@healandthrivewithmelissa.com

We will consider your concern and respond appropriately.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information about making a complaint is available from the ICO at:

https://ico.org.uk/

14. Cookies and Similar Technologies

Our websites and online course platform may use cookies or similar technologies that are necessary for the operation, security and functionality of the websites and services.

These technologies may be used for purposes such as:

• maintaining website and course functionality;

• maintaining security;

• supporting checkout functionality, where applicable;

• remembering necessary settings or information; and

• enabling the website or course platform to operate properly.

We do not currently have third-party advertising or analytics integrations such as Meta Pixel or Google Analytics connected to our Systeme.io account.

If we introduce non-essential cookies, analytics or advertising technologies in the future, we will provide the appropriate information and obtain consent before using those technologies where required by law.

15. International Transfers

Some of the third-party technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

The specific countries, providers and safeguards involved may depend on the services we use at the relevant time.

You may contact us at:

melissa@healandthrivewithmelissa.com

if you would like further information about applicable international data transfers and safeguards.

16. Third-Party Websites and Services

Our websites, courses or communications may contain links to websites or services operated by third parties.

We do not control those websites or services and are not responsible for their privacy practices.

If you follow a third-party link, you should review that organisation's privacy policy before providing personal information.

17. Business Changes, Platform Changes and Product Discontinuation

We may change the technology platforms, systems and service providers we use to operate our businesses from time to time.

For example, we may change our course-hosting platform, email provider, payment provider or other technology provider.

Where we make such a change, personal information may be transferred to or processed by a new provider where this is necessary to continue providing our products and services, operate our business, maintain appropriate records, or comply with our legal obligations.

We may also change, replace, suspend or discontinue individual digital products or courses where there is a legitimate business or operational reason to do so, including where a platform, technology or third-party service we rely upon is no longer available or suitable, or where we decide to discontinue a particular product.

Where a product or course is discontinued, we will take reasonable steps to communicate relevant information to affected customers where appropriate and will comply with applicable legal obligations and statutory consumer rights.

Where personal information is transferred as part of a change of platform, service provider, business restructuring, sale or other business transaction, we will take reasonable steps to ensure that the information continues to be handled appropriately and in accordance with applicable data protection law.

We may also disclose relevant personal information to a prospective purchaser or other party involved in a potential business transaction where permitted by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, the products and services we provide, the technology we use, or applicable legal requirements.

When we make changes, we will publish the updated version and update the "Last updated" date at the top of this Privacy Policy.

If we introduce a new use of personal information that requires additional privacy information, we

will update this Privacy Policy where required by law.

19. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact:

Melissa Pazzanese

Trading as:

Heal and Thrive with Melissa
Chef Career Mentor

Business address:

Melissa Pazzanese
Unit #2784
275 New North Road
London
N1 7AA

Email:

melissa@healandthrivewithmelissa.com

This is also the email address provided within our courses for questions and support.

Last updated: 9 September 2026